Frequently Asked Questions

Do you also offer a guarantee on products purchased via Bol?
Yes, we offer a guarantee on all our products, regardless of where they were purchased. Bellavita products have a guarantee period of 1 year after purchase.

Are your products available in physical stores?
No, our products are not (yet) available in physical stores.
These are only available online.

Can I pick up your products from a warehouse?
No, it is not possible to collect products from us.

Can I track my order if I have ordered something?
If you have left an email address and/or telephone number with your order, you will automatically be kept informed about your order.
At Bol you can track the status of your order via the platform where you ordered. Ask for the track and trace code via email/ Consult the order history on the relevant platform for the most up-to-date information.

How do I return an order I placed via Bellavitastorel/Bol?
Please contact our customer service via the contact form on our website.
At Bol, you have 30 days to return an order free of charge. Log in to your Bol account, select the order and follow the return instructions. Has the 30-day period already expired? Then contact our customer service and keep your order number at hand for quick processing.

What should I do if my order from Bellavitastore/Bol is incomplete or defective?
That's unfortunate to hear! Please contact our customer service team and we will be happy to help you. Make sure you have your order number at hand so we can help you quickly.